Customer Service/Customer Support Internship in Kanniyakumari, Colachel

Job Description

As a customer service/customer support intern at G-TEC Computer Education, you will have the opportunity to gain hands-on experience in a fast-paced and dynamic work environment. Your proficiency in MS Office, MS Excel, English (both spoken and written), as well as Tamil (both spoken and written), will be essential in providing top-notch support to our customers. Selected Intern's Day-to-day Responsibilities Include Assist customers through various communication channels, including phone, email, and chat Resolve customer inquiries and issues in a timely and professional manner Update customer records and ensure accuracy of information Collaborate with team members to improve customer service processes Prepare reports and analyze data to identify trends and opportunities for improvement Conduct customer satisfaction surveys and gather feedback for continuous improvement Maintain a positive and customer-focused attitude at all times If you are a proactive and detail-oriented individual with a passion for customer service, we want you to join our team and make a difference in the lives of our customers! About Company: G-TEC Education is an ISO-certified organization in the noble field of education in various segments, including ICT, academic programs, ITeS, corporate training, skilling, and vocational training, including government projects through quality learning and training centers. G-TEC is one of the world's largest education networks with 500+ training centers in 15+ countries and is reputed for its quality, brand, and vendor certification. Show more Show less