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Customer Service-Voice Associate (English + Hindi)

0 - 1 years

2 - 3 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Active Listening Fluency in English & Hindi Call Handling CRM Software Knowledge Basic Computer Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Address customer inquiries and concerns with professionalism and efficiency. Communicate effectively through both written and verbal channels. Maintain key performance metrics, including quality, productivity, first-contact resolution, and attendance. Apply logical reasoning to identify and implement effective solutions. Demonstrate strong problem-solving skills to assist customers with any issues. Provide outstanding customer service, ensuring a positive customer experience. Utilize critical thinking and analytical skills to assess and resolve concerns. Show a strong work ethic, working independently as well as collaboratively within a team. Possess basic knowledge of digital payments and related processes.

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Careerkarma Skill Development
www.careerkarma.net

Writing and Editing

Highland Park

51-200 Employees

3 Jobs

    Key People

  • Artur Meyster

    Co-founder & CTO

  • Rohit Sethi

    Co-founder & CEO

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