Customer Service Technical Specialist

As a Customer Service Technical Specialist at Enablon, a Wolters Kluwer business, you will be a valuable member of the Customer Support Services team, dedicated to providing post-deployment services for enterprise-wide Enablon software solutions. Your role will involve qualifying and tracking client requests, offering timely solutions, and supporting customers with design, configuration, development, and expertise services. Key Responsibilities: - Perform advanced troubleshooting for a wider range of technical issues. - Assist in implementing new procedures and techniques in customer support. - Participate in projects to enhance support systems and processes. - Guide customers through step-by-step product installations. - Update and manage support documentation. - Train new team members on technical support procedures. - Collaborate with peers to resolve escalated issues effectively. - Conduct follow-ups to ensure thorough issue resolution and customer satisfaction. - Analyze recurring technical problems to identify patterns and suggest improvements. Qualifications Required: - Advanced Troubleshooting skills for diagnosing and resolving various issues. - Project Assistance experience in supporting technology projects. - Training ability to guide and train new team members. - Documentation Management skills to update support documentation. - Customer Guidance skills to provide clear instructions to customers. - Collaborative Problem-Solving capabilities to work with peers for issue resolution. - Follow-Up Skills to ensure comprehensive resolution and customer satisfaction. - Analytical Skills to identify patterns in technical issues. In addition, a Bachelor's degree or equivalent related work experience is preferred, along with at least 2-3 years of experience in the IT domain. Please note that as part of the role, you will have hybrid work arrangements, with eight days per month spent in the closest office within 50 miles for team collaboration. You will report to the Associate Director, Technical Customer Service, and work under the leadership of the Director, Customer Success, CP & ESG Enablon. For more information about Enablon, a Wolters Kluwer business, you can visit: [Enablon About Us](https://www.wolterskluwer.com/en/solutions/enablon) If you apply for this position, you may be required to visit a Wolters Kluwer office as part of the recruitment process.,