Customer Service Team Manager

Kotak Mahindra Bank

0 years

0 Lacs

thane maharashtra india

Posted:2 days ago| Platform:

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Skills Required

service communication dashboard publishing excel power

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Team Manager - Customer Service

Location: Thane

Responsibilities

:
Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients querie
s.Handling Emails communication querie
s.Liaise with Department in resolving the cases within defined T
ATPreparing MIS/Dashboard and publishing it to respective stakeholder
s.Working on Projects as per business requirement
s.Working on NPS Matri
x.Only local candidate preferre

d.Preferred candidate profi

le:
Has customer centricity (keeps the customer first) in all perspec
tiveHas good communication skills (written and ver
bal)Should have good knowledge of MS Excel, Power Po

int.

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