Customer Service/ Support Representative( US process)

We have opening for 7+ Customer services representatives and 1 supervisor/ team lead for US process. It is for inbound and chat process( Semi voice).

Shift time: 6.30 PM- 3.30 AM

5 days working. (Sat and sun off)

Location: Indiranagar, Bangalore

Exp required:

Team lead-5+ yrs

CSR-2+ yrs

Looking for candidates with good comms skill in English so will be able to communicate with client.

Responsibilities:

• Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities *eCommerce team only

• Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce

• Maintain acceptable performance levels based on quarterly goals and comply with all Humanscale policies

• Provide prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues

• Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures

• Collaborate with other departments to resolve customer issues

• Demonstrate system expertise with order management systems to better serve customers

• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

• Contribute to a positive team environment