Customer Service Support Advisor

0 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

BT Group is one of the world’s leading communications services companies. Our solutions are integral to modern life, helping connect people for good. Through the power of technology, we support customers in tackling global challenges such as a pandemic, climate change, and cyber security. Technology is transforming how we live, work, and play, and BT Group is at the forefront of this change.

Role Description

This is a full-time, on-site role located in Kolkata for a Customer Service Support Advisor. The Customer Service Support Advisor will handle customer inquiries, provide accurate information and solutions, manage customer complaints, and ensure customer satisfaction. Daily tasks include responding to customer queries via phone and email, troubleshooting technical issues, and maintaining up-to-date knowledge of company products and services.

Qualifications

  • Experience in customer service, handling inquiries, and resolving complaints
  • Strong communication skills and the ability to provide accurate information
  • Problem-solving skills for troubleshooting technical issues
  • Proficiency in database management and record-keeping
  • Excellent interpersonal skills and the ability to work well under pressure
  • Knowledge of BT Group's products and services is a plus
  • Ability to work in a team-oriented environment
  • High school diploma or equivalent; higher education is preferred

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
BT Group logo
BT Group

Telecommunications

London Ipswich

RecommendedJobs for You