Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Gurgaon
>
BT Group
>
Customer Service Support Advisor

Customer Service Support Advisor

BT Group

0 - 4 years

2 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform:

Apply

Skills Required

Customer service management Billing Issue resolution Information management Stakeholder management Continuous improvement Customer Service Advisor Technical support Complaint management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Groups solution portfolio with some supervision. What you ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills you ll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management

More Jobs at BT Group

Senior Manager, Service Delivery (Shared Services Hub)

Kolkata

15 - 24 yrs

INR 35 - 80 Lacs

Quality Expert

Gurgaon

2 - 4 yrs

INR 4 - 5 Lacs

Cloud Engineering Specialist

Bengaluru

12 - 15 yrs

INR 30 - 35 Lacs

QA Engineering Professional

Gurgaon

4 - 6 yrs

INR 6 - 8 Lacs

Technical Delivery Professional

Gurgaon

2 - 4 yrs

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Management Interview Now

My Connections BT Group

Download Chrome Extension (See your connection in the BT Group )

Download Now

BT Group

www.bt.com/about

Telecommunications

London Ipswich

10001 Employees

80 Jobs

Key People

Philip Jansen

Chief Executive Officer
Katherine A. D. Ruddy

Chief Financial Officer
Harriet C. Smith

Chief Marketing Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Service Support Advisor

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at BT Group

Mock Interview

Download Chrome Extension (See your connection in the BT Group )

RecommendedJobs for You

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Service Support Advisor

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at BT Group