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TE Connectivity
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Customer Service Specialist

Customer Service Specialist

TE Connectivity

1 - 6 years

3 - 8 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Order Management Order Taking Handling Customer Queries Customer Service Order Tracking Order Processing Order Fulfillment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. KEY RESPONSIBILITIES Delivery extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. EDUCATION/KNOWLEDGE Any Bachelors/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowled Preferred candidate profile Exp - 1- 8 Years Shift - 9 PM - 6 AM Customer Service ( Handling Escalations), Order Management background, SAP / any ERP with good knowledge in Supply Chain Management. Always good to have candidates from manufacturing domain

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TE Connectivity

te.com

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

10001 Employees

386 Jobs

Key People

Kurt W. Kuehn

CEO
Heidi D. Deltour

CFO
Mark J. Kearney

Chief Operating Officer
Terri A. Kelly

Director

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