Customer Service Specialist

The ideal candidate for this position should be a results-driven and passionate professional with a minimum of 3 years of experience in customer service. In this role, you will be responsible for receiving requests for quotations, purchase orders, order changes, adjustments, cancellations, and lead times directly from customers and MML sales agents. It is essential to establish and maintain rapport with customers and provide the best possible service. Your duties will also include entering inquiries, preparing, processing, and sending both formal and informal quotations to customers in a timely manner. You will need to maintain current order status, follow up on orders, and expedite existing sales orders while ensuring that each order is audited for accuracy. Additionally, processing orders based on the provided information will be part of your responsibilities. You will be part of a team consisting of 8 members with a high level of experience in customer service. The basic qualifications for this role include a degree in B.SC in CS/IT/CT, M.SC in CS/IT/CT, or BCA/MCA, along with a minimum of 3 years of expertise as a Customer Service Representative. Proficiency in MS Office is required, and familiarity with SAP S&D would be a plus. Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. As an Operating Company of Hillenbrand, we aim to deliver highly customized equipment, components, and services throughout the lifecycle of plastic processing technology systems. Hillenbrand is a global industrial company that provides highly engineered processing equipment and solutions to customers in over 100 countries worldwide. Our portfolio includes leading industrial brands serving durable plastics, food, and recycling industries. To learn more about us, visit www.Hillenbrand.com.,