Customer Service Specialist in Thane, Navi Mumbai

As a Customer Service Representative at Hiring Squad, you will be responsible for handling inbound calls from customers inquiring about various insurance products, claims, policies, and services. You will provide accurate information regarding insurance plans, terms, premiums, and coverage, while also assisting customers with policy modifications, renewals, and cancellations. Your key responsibilities will include resolving customer queries and issues related to claims, billing, policy updates, and other insurance-related concerns in a prompt and satisfactory manner. Additionally, you will identify opportunities to cross-sell or up-sell additional products and services to enhance customer loyalty and satisfaction. Maintaining accurate records of customer interactions and ensuring proper documentation in the system will be crucial. You will actively listen to customer feedback, escalate issues requiring further attention, and collaborate with other teams such as claims and underwriting to address customer needs effectively. It is essential to comply with industry regulations and company policies while handling customer interactions. Hiring Squad, headquartered in Mumbai, is an executive search company with a national reach and a dedicated team with over 30 years of experience in staffing, recruitment, training, HR services, outsourcing, and consulting. Our focus is on achieving customer delight through process excellence, quality frameworks, and innovative service delivery to provide unmatched business value for our clients.,