Customer Service Specialist

At Dow, we believe in putting people first and are passionate about delivering integrity, respect, and safety to our customers, employees, and the planet. Our people are at the core of our solutions, reflecting the communities we live in and the world where we conduct business. Diversity is our strength, and we are a community of relentless problem solvers that provides the daily opportunity to contribute with your perspective, transform industries, and shape the future. Our purpose is clear - to deliver a sustainable future for the world through science and collaboration. If you are seeking a challenge and a meaningful role, you are in the right place. As a Customer Service Specialist at Dow, you will play a crucial role as the interface between our valued customers and our business value chain partners. You will be responsible for entering customer orders in end-to-end work processes and systems, maintaining foundational customers" thorough knowledge of the business's products, applications, and service offerings. Additionally, you will manage operational needs and collaborate closely with various functional partners such as the Commercial Team, Quality Team, Supply chain, and Customer Service to meet process and functional objectives. The ideal candidate is self-motivated, able to use initiative, thrive on responsibility, work effectively in small teams, and be willing to continuously develop knowledge and skills. Responsibilities include executing the order entry process, managing order fulfillment for designated businesses and customers, maintaining in-depth knowledge of products and services, strengthening customer intimacy, coordinating activities at customer accounts, proactively addressing issues, and implementing solutions. Moreover, you will differentiate between customer requirements and the company's capabilities, choosing the most cost-effective solutions. Qualifications required for this role include a bachelor's degree and 3 to 6 years of working experience in similar roles. Desired skills include problem-solving, communication skills, customer service acumen, and business process understanding. The ability to accommodate a flexible schedule aligned with international time zones is essential. Dow offers a range of benefits to its employees, including support for physical, mental, financial, and social well-being, competitive retirement programs, stock purchase programs, medical and life insurance packages, opportunities for learning and growth, role-based flexibility, vacation allowance, paid time off for new parents and family care, and various employee discounts and incentives. Join our team at Dow Chemical International Private Limited, where we aim to be the most innovative, sustainable, inclusive customer-centric materials science company. With a commitment to delivering the right solutions to customer challenges, we offer differentiated science-based products and solutions in high-growth segments. As a responsible corporate citizen, we support Corporate Social Responsibility initiatives and work towards holistic sustainability and circular economy goals. Dow India is a Great Place to Work Certified company with operations that include manufacturing sites, innovation centers, and commercial offices. We are dedicated to equal opportunities in employment and encourage every employee to bring their whole self to work each day.,