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Customer Service Specialist

2 - 5 years

4 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

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Croma
Croma
www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

111 Jobs

    Key People

  • Amit K. Agarwal

    CEO

  • Rajiv Wadhwa

    CFO

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