Customer Service Representative

Job Title: Community Success Associate
Location: Onsite, Mumbai (Vikhroli West)

Role Overview:
Are you passionate about delivering exceptional experiences and solving real-time problems? Do you thrive in a fast-paced, customer-centric environment? As a Community Success Associate, you will ensure that both customers and advisors have a seamless and rewarding experience on the platform.

Key Responsibilities:

• Query Resolution: Address and resolve customer and advisor queries via chat, email, and calls in real-time, maintaining a helpful and professional tone.
• Real-Time Problem Solving: Troubleshoot issues quickly, collaborate with internal teams for escalations, and ensure timely follow-ups.
• Effective Communication: Build trust with clear, empathetic written and spoken English while collecting feedback to improve platform processes.
• Process Improvement: Document common queries, streamline solutions, and suggest strategies to enhance customer and advisor engagement.

Skills and Qualifications:

• Excellent communication skills in both spoken and written English.
• Strong problem-solving abilities, with quick, logical thinking under pressure.
• Empathy and patience to understand and address customer and advisor concerns thoughtfully.
• High attention to detail, ensuring every interaction is handled professionally and accurately.

What’s In It for You:

• Collaborate with a Talented Team: Work with a skilled team contributing to the growth of an innovative platform.
• Gain Practical Experience: Hands-on exposure to query resolution, real-time problem-solving, and process improvement.
• Skill Development: Enhance your communication, customer engagement, and troubleshooting skills while gaining valuable operational experience.
• Ownership and Impact: Take ownership of customer interactions and directly impact user experience.
• Growth Potential: Quick promotions based on performance, with opportunities for career advancement and incentives.

Preferred Candidates: Prior experience in Customer Support, Client Servicing, or Inside Sales is a plus.

Job Type: Full-time

Pay: ₹400,000.00 per year