Customer Service Representative

We are seeking a proactive and customer-oriented Customer Service Representative– Technical Support with at least 1 year of hands-on experience in delivering technical support across multiple channels. The ideal candidate will have a strong background in troubleshooting, excellent communication skills, and the ability to manage both inbound and outbound interactions effectively.

Responsibilities:

• Respond to customer queries and technical issues via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve product-related technical concerns to ensure minimal disruption to customer operations.
• Escalate unresolved or complex issues to appropriate internal teams, ensuring clear communication and follow-through.
• Accurately document all customer interactions, issues, and resolutions using the company’s support tools.
• Maintain high levels of customer satisfaction through empathetic, solution-driven service.
• Perform follow-ups to ensure complete issue resolution and customer satisfaction.

Requirements:

• Minimum of 1 year of experience in a technical support or customer service role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with ticketing systems and support platforms is a plus.

Why Join Us?

• Opportunity to grow within a dynamic and supportive work environment.
• Gain experience with a leading technical support team.
• Enhance your career with hands-on experience in customer engagement and technical troubleshooting.

Apply today and become a key part of our dedicated customer success team!

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Experience:

• Customer support: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person