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Customer Service Representative

0 - 2 years

2 - 4 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:4 hours ago| Platform: Naukri logo

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Skills Required

International Voice Process Us Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Handle outbound customer calls with professionalism and courtesy. Provide accurate information and support to customers regarding products and services. Resolve customer queries and issues efficiently, ensuring a positive customer experience. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Stay updated on company policies, product knowledge, and industry trends. Strong verbal communication skills with a clear and neutral accent. Ability to work in a fast-paced, high-volume environment. Excellent problem-solving skills and a customer-first attitude. Preferred candidate profile : Mode of Work(WFH or WFO) - WFO Interview process Versant, CD and OPS Interview Versant Threshold : 58 and above only Location: Mumbai- MDC7 - B uilding 6, gigaplex, 8, Mugalsan Rd, Sector 20 B, MSEB Staff Colony, Sector 20, Airoli, Navi Mumbai, Maharashtra 400708

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