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Mouser Electronics
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Customer Service Representative

Job Inactive: This job listing is currently inactive as we found similar jobs.

Customer Service Representative

Mouser Electronics

0 years

0 Lacs

Pune, Maharashtra

Posted:17 hours ago| Platform: SimplyHired logo

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Skills Required

Bachelor's degree Communication skills Time management

Work Mode

On-site

Job Type

Full Time

Job Description

Provides optimal customer experience, exhibiting Mouser values to each customer.
Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Determines customer expectations and provides options to meet their needs.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure on going customer satisfaction.
Promotes and maintains high standards of quality and service excellence.
Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
Researches and expedites customer requests.
Monitors and ensures delivery date and product quality to meet customer requirements.
Provides price and delivery quotes to customer within company specified deadlines.
Understands and can correctly work with multiple currencies and other requirements about processing international orders.
Effective time management and planning/organizing skills.
Provides Chat support as required, local language plus other required languages.
Supports and participates in the company's total quality and customer service expectations.
Professional verbal and written communication in local language (minimum), including in a telephone environment.
Successful completion of Customer Service Representative I Professional Progression Plan.
Consistently meets or exceeds Customer Service Representative II performance metric requirements.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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Mouser Electronics

Semiconductor Manufacturing

Mansfield TX

1001-5000 Employees

71 Jobs

Key People

Mark Burr-Lonnon

Senior Vice President, International Business
Kirk N. A. G. Mowry

Chief Financial Officer
Sandi D. Smalley

Vice President of Marketing

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Customer Service Representative