Customer Service Representative

Job Title: Customer Support Representative
Company: Manvi International Courier
Location: Dwarka Sector 7, New Delhi
Work Timing: 10:30 AM to 7:30 PM
Salary: ₹18,000 to ₹25,000 CTC
Experience: 1–3 years in customer service (preferably in logistics/courier sector)
Joining: Immediate
Education: Graduate

Hiring Specifications:

• Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred)
• Strong multi-tasking and time-management skills
• Ability to handle difficult customers and high-pressure situations
• Comfortable with handling large volumes of inbound and outbound calls
• Male and female both can apply

Job Responsibilities:

• Handle inbound and outbound calls, chats, and emails for customer queries and service inquiries
• Convert incoming leads by clearly explaining services, delivery timelines, and pricing
• Resolve customer issues related to shipment tracking, delays, and delivery
• Coordinate with logistics vendors (DHL, FedEx, UPS) and internal operations teams to resolve issues
• Maintain accurate call logs, case updates, and customer information in the CRM
• Support basic operational tasks such as label generation, invoicing, tracking updates, and data entry
• Educate customers about branded/local courier options and benefits
• Provide after-service support and maintain positive customer relationships
• Ensure timely follow-ups and keep all shipment and contact data up to date in the system

Apply Now: [email protected]
Contact: 9220032489

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9220032489