Customer Service Representative

Job Title:

Customer Support Executive cum Sales Executive

Salary:

₹15,000 – ₹18,000 per month (based on experience and skills)

Job Type:

Full-time

Working Days:

Tuesday to Sunday
(Monday Fixed Weekly Off)

Working Hours:

9:30 AM to 6:30 PM

Job Responsibilities:

• Order Confirmations:

Make outgoing calls to confirm customer orders received via website or other platforms.

• Inbound Calls & Queries:

Attend and resolve incoming customer queries professionally and promptly.

• WhatsApp Support:

Handle and respond to customer messages and queries via WhatsApp with accuracy and politeness.

• Customer Complaint Handling:

Resolve customer complaints with a solution-oriented approach while maintaining a positive tone.

• Sales Support:

Assist in promoting ongoing offers and upselling relevant products to interested customers.

• Back Office Operations:

Maintain order records, customer databases, and coordinate with the production/logistics teams.

Candidate Requirements:

• Good communication skills in Hindi and basic English
• Confident telephone manner and customer-friendly attitude
• Basic knowledge of WhatsApp Web, Excel, and handling online queries
• Prior experience in customer support or sales is a plus

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

Application Deadline: 15/08/2025