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Customer Service Representative

Customer Service Representative

JoulestoWatts

1 - 3 years

0 - 3 Lacs

hyderabad

Posted:5 days ago| Platform:

Apply

Skills Required

international calling us process customer support international call center international process us voice process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities / Authorities

Receive inbound Calls and ensure that cases and interactions are logged correctly in the required tool

Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

Walk customers/ Provide navigational support on self service portal

Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Place outbound calls to customers when required in line with Client / Company guidelines

Experience : 1 Years to 4 Years

Qualification : Any graduates & Undergraduates

Location : Hyderabad

CTC : 4.8 LPA

Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

Good technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills

Experience Profile

NOTE : Only excellent communication can be considered

Interested Contact HR : 9606973198

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Customer Service Representative

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Responsibilities / Authorities

Receive inbound Calls and ensure that cases and interactions are logged correctly in the required tool

Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

Walk customers/ Provide navigational support on self service portal

Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Place outbound calls to customers when required in line with Client / Company guidelines

Experience : 1 Years to 4 Years

Qualification : Any graduates & Undergraduates

Location : Hyderabad

CTC : 4.8 LPA

Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

Good technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills

Experience Profile

NOTE : Only excellent communication can be considered

Interested Contact HR : 9606973198

More Jobs at JoulestoWatts