Posted:7 months ago
Hurry up !! Immediate Joiners only
Greetings from Intouch CX HR team. We are currently hiring for the role of the Customer Service Associate (CSA) - Non-Voice,
Interested candidates can do reach out @ 9620689061
Roles and Responsibilities:
➢ Providing supporresponsible for:t and resolve technical issues via email and other
electronic communications
➢ Building credibility and trust with the customer by empathizing with
their problem in words
➢ Proactively understanding their needs and responding promptly to
resolve their issue
➢ Applying advanced troubleshooting techniques to provide unique
solutions to the customer’s individual needs
➢ Leveraging their experience to provide feedback to the team on how
to improve client services
➢ Driving customer communication during critical events
Remote Requirements
▪ Maintain a secure, high speed internet connection
▪ Ability to plug in ethernet cable into a modem
▪ Have a dedicated workspace in their homes or remote locations to
provide services to the Company
▪ Ability to come into the campus to pick up equipment
Essential Functions
▪ An obligation to deliver exceptional customer service
▪ Receive emails and chats to gather and verify required information and
do utmost within their power to solve customer problems
▪ Demonstrate empathy and patience to the customer
▪ Demonstrate enthusiasm to be a self-starter who is excited about
learning new technologies on a daily basis
▪ Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
▪ Ensure policies and procedures are followed
Job Types: Full-time, Permanent, Fresher
Pay: ₹17,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
Remote
Full Time
IntouchCX
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