Customer Service Representative

As a Customer Service Representative, you would have the chance to work with a great team with immense learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a full-time opportunity and all the responsibilities will have to be completed while working from office. • Role: Customer Service Representative • Minimum Requirements: HSC • Work Timings: 08 am to 11 pm • Working Days: 6 days working Monday to Sunday (1 Fixed week off) • Location: 6th Floor Urmi corporate park, In the lane, Saki Vihar Rd, opposite Gate No 5, opp. L and T Flyover, Powai, Mumbai https://maps.app.goo.gl/CFBxrTMnmB3kQKLT6 Job Responsibilities: • Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides order assistance and product information in an efficient and professional manner. • Working in an Inbound process, providing knowledgeable answers to questions about our product, pricing, availability and dispatch • Provide accurate, valid, and complete information by using the right resources within the company. • Handle Customer Complaints and Escalations. • Provide solutions for basic problems, work within the time limits provided, and take ownership of issues. • Go the extra mile to engage with Customer Requirements Qualifications: • Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical Instrumentation would be preferable. • Good communication and presentation skills • Strong telephone etiquettesto satisfy various customer situations • Customer-focused with the ability to adapt/respond to different scenarios • Friendly/professional and Ambitious person • Problem-solving skills, ability to multitask, prioritize, and manage time • Ability to work independently and in a team environment and to escalate issues as appropriate.