Customer Service Representative

Imaginators Try Going Beyond

1 - 6 years

3 - 15 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software data entry conflict resolution customer engagement technical support

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Customer Service Representative to join our dynamic team in India. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues to enhance customer satisfaction.

Responsibilities

Handle customer inquiries via phone, email, and chat
Provide accurate and timely information to customers
Resolve customer complaints and issues effectively
Maintain customer records and document interactions
Collaborate with other departments to improve customer service
Identify and escalate priority issues to the appropriate team

Skills and Qualifications

1-6 years of experience in customer service or related field
Excellent verbal and written communication skills
Proficiency in using customer service software and tools
Strong problem-solving skills and ability to think critically
Ability to work in a fast-paced environment and manage multiple tasks
Basic knowledge of CRM systems and practices
Strong interpersonal skills and a customer-oriented mindset

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