Customer Service Representative

Dear candidate,

We are looking for Customer Service Representative for our company.

Company: US based MNC

Department: CSR

Experience: 3 to 5 Years

Job Location: Prahlad Nagar

Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)

Week Off: Alternate Saturday & All Sundays

Job Summary:

The ideal candidate will provide support to customers through calls ensuring complete customer satisfaction.

Key Responsibilities:

• Provide excellent customer service through calls.
• Answer customer queries promptly and accurately
• Resolve customer complaints in a timely and appropriate manner
• Escalate issues to the appropriate department as required
• Provide regular reports on customer feedback and complaints
• Maintain accurate records of customer interactions and transactions
• Identify areas for improvement in customer experience and suggest solutions

Qualification & Skills:

• Bachelor's degree or equivalent education/experience.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office
• Ability to work in a team environment.
• Strong problem-solving skills
• Ability to work under pressure and meet deadlines.

Interested candidate please share CV on [email protected] OR DM on 9712267673.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person