Customer Service Representative

Eserv Consulting

0 years

2 - 3 Lacs

malad west dely mumbai maharashtra

Posted:12 hours ago| Platform: SimplyHired logo

Apply

Skills Required

customer service in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Handle inbound and outbound calls, emails, and chat queues to assist clients and applicants.
Provide accurate information about products and services, and resolve complaints or requests promptly.
Process customer requests with accuracy and efficiency, following provided instructions and compliance guidelines.
Maintain detailed records of all interactions and actions in the CRM system.
Communicate effectively with supervisors, peers, and other departments to ensure smooth operations.
Provide training and guidance on proprietary systems when required.
Analyze and interpret information using problem-solving and reasoning skills to determine the best solution.
Contribute to team goals and maintain service excellence.
Perform other related duties as needed.

Qualifications

Mandatory: Minimum 0- 6 months of experience in international BPO voice-based customer service.
Strong client-facing experience and ability to handle complex queries.
Excellent verbal and written communication skills.

Whatsapp cv - 9355510911

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

More Jobs at Eserv Consulting

Voice Process Associate (Day Shift )

Delhi

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Banking Customer Support (day Shifts)

Gurgaon

Experience: Not specified

INR 0 - 0 Lacs

CSA (Customer Service Associate)

Gurgaon

Experience: Not specified

INR 0 - 0 Lacs

Voice Process Associate (Day Shift )

Delhi, Delhi

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Banking Customer Support (day Shifts)

Gurugram, Haryana

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.