Job Summary Here at Shree Marketing Services, we are a leading company in chemist software in the pimpri chinchwad area. We are hiring a fresher or experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Shree Marketing Services is a great place to grow your career. You'll be glad you applied to us. Responsibilities and Duties Respond to customer inquiries and requests via telephone, email, and remote desktop in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls Required Experience and Qualifications High school diploma or general education degree (GED) required Excellent interpersonal and communication skills Comfortable working in a high volume role Demonstrated ability to prioritize tasks and manage time efficiently Basic computer skills in various software and web-based applications Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Job Summary Here at Shree Marketing Services, we are a leading company in chemist software in the pimpri chinchwad area. We are hiring a fresher or experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Shree Marketing Services is a great place to grow your career. You'll be glad you applied to us. Responsibilities and Duties Respond to customer inquiries and requests via telephone, email, and remote desktop in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls Required Experience and Qualifications High school diploma or general education degree (GED) required Excellent interpersonal and communication skills Comfortable working in a high volume role Demonstrated ability to prioritize tasks and manage time efficiently Basic computer skills in various software and web-based applications Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person