Customer Service Representative

Job Description

Customer Relationship Executive (CRE) – Real Estate Sector Department: CRM / Sales Support Location: [Your Office Location] Reporting to: Sales Manager / CRM Head Key Responsibilities: Handle incoming client queries via phone, email, or in-person visits Update customers on application status, payments, and documentation Schedule and coordinate site visits and document handovers Documentation & Verification Collect, verify, and maintain records of booking forms, ID proofs, POA, etc. Coordinate with legal and finance teams for document checks Ensure timely collection of signatures on all required documents (application form, allotment letter, agreement to sale, etc.) Post-Sales Support Share updates on project milestones, payment reminders, and possession timelines Maintain regular touchpoints with booked clients to ensure satisfaction Help resolve customer issues/escalations smoothly and professionally Record Keeping & MIS Update CRM systems and Excel trackers with accurate customer status Maintain proper filing (physical and digital) of customer documents Prepare weekly and monthly reports for management review Required Skills: Excellent communication (Hindi & English) Confident personality with good follow-up and coordination skills Basic understanding of real estate documentation and RERA process Proficiency in MS Excel, Word, and CRM software Qualifications: Graduate (preferably in Commerce, Business Administration, or related field) 1–3 years of experience in customer service/sales support (real estate experience preferred) Key Attributes: Customer-centric approach Detail-oriented and process-driven Ability to work under pressure and manage multiple clients. Thanks, You, Soniya 9999883300 Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9999883300 Expected Start Date: 01/07/2025