Customer Service Representative

Customer Relationship Executive (CRE) – Real Estate Sector

Department: CRM / Sales Support
Location: [Your Office Location]
Reporting to: Sales Manager / CRM Head

Key Responsibilities:

• Handle incoming client queries via phone, email, or in-person visits
• Update customers on application status, payments, and documentation
• Schedule and coordinate site visits and document handovers

Documentation & Verification

• Collect, verify, and maintain records of booking forms, ID proofs, POA, etc.
• Coordinate with legal and finance teams for document checks
• Ensure timely collection of signatures on all required documents (application form, allotment letter, agreement to sale, etc.)

Post-Sales Support

• Share updates on project milestones, payment reminders, and possession timelines
• Maintain regular touchpoints with booked clients to ensure satisfaction
• Help resolve customer issues/escalations smoothly and professionally

Record Keeping & MIS

• Update CRM systems and Excel trackers with accurate customer status
• Maintain proper filing (physical and digital) of customer documents
• Prepare weekly and monthly reports for management review

Required Skills:

• Excellent communication (Hindi & English)
• Confident personality with good follow-up and coordination skills
• Basic understanding of real estate documentation and RERA process
• Proficiency in MS Excel, Word, and CRM software

Qualifications:

• Graduate (preferably in Commerce, Business Administration, or related field)
• 1–3 years of experience in customer service/sales support (real estate experience preferred)

Key Attributes:

• Customer-centric approach
• Detail-oriented and process-driven
• Ability to work under pressure and manage multiple clients.

Thanks, You,

Soniya

9999883300

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9999883300Expected Start Date: 01/07/2025