Customer Service Representative

Envalior

2 - 6 years

8 - 12 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

customer service sap sd planning supply chain

Work Mode

Hybrid

Job Type

Full Time

Job Description

Customer Service

Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
Keep track of complaints in the system and ensure that customer is well communicated.
Ensuring FG Inventory Levels at W/Hs
Tracking Forecast received from Customers/BDMs and follow up for orders based on the forecast.
Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
Tracking of Proof of Exports for Physical Exports & Sez.
Driving the CSL implementation with customers
Convincing and Onboarding customer on Customer Portal.
Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

Responsible for the customer sales prices.
Responsible for processing sales orders,Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.
Responsible for entering orders on the back order list.
Responsible for the timely preparation of order confirmations and dispatch details to customers.
Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).
Initiate workflow for Customer Master creation/extension/changes in PANDA tool/SharePoint

THE IDEAL CANDIDATE

Commerce graduate + Post graduation in Business Management with Sales/Mktg , International Trade.
Ability to work within multicultural and international environment •
Excellent Inter-personal & communication skills.
Good knowledge of ERP systems SAP – SD module.
Plus 2 years of experience in Supply Chain function specializing in Customer service / Planning.

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