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Customer Service Representative

Dtech Information technology and outsourcing pvt limited

2 - 4 years

1 - 3 Lacs

Coimbatore

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

service security communication deployment transactions reports word excel crm

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a professional and customer-focused Customer Service Executive to join our team. The successful candidate will be responsible for managing client queries, coordinating with operations teams, and ensuring high levels of customer satisfaction in line with our service standards within the security industry. Key Responsibilities: Serve as the first point of contact for client inquiries via phone, email Maintain regular communication with clients regarding guard performance, attendance, and service updates. Coordinate between operations teams and clients to ensure guard deployment meets contractual agreements. Prepare and maintain records of customer interactions, transactions, and feedback. Assist in the preparation of service reports and presentations for clients. Monitor service delivery and participate in quality assurance initiatives. Qualifications & Requirements: Bachelor’s degree or diploma in Business Administration, Customer Service, or related field. Minimum 2–4 years of experience in customer service Strong communication and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with CRM systems is a plus. Job Type: Full-time Pay: ₹9,451.89 - ₹32,265.20 per month Work Location: In person

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Customer Service Representative