Customer Service Representative (CSR)

Job Description

We are a dynamic and expanding team seeking a friendly, proactive, and professional individual to handle inquiries across WhatsApp, Instagram, and Facebook. Your main responsibility will be to deliver excellent communication, answer questions, and convert inquiries into confirmed bookings. Key Responsibilities: Respond promptly to customer inquiries across social media and messaging platforms Communicate clearly and politely, providing all necessary information Assist customers with booking arrangements and scheduling Maintain a positive, approachable attitude to ensure a great customer experience Follow up with clients to ensure satisfaction and build loyalty What We’re Looking For: Excellent written and verbal communication skills Friendly, approachable personality with a customer-first attitude Responsible, reliable, and proactive Experience in customer service or social media management is a plus but not mandatory Job Types: Full-time, Permanent