Customer Service Representative

Position Overview

A Customer Service Executive is responsible for managing customer queries, resolving issues, and ensuring a high level of customer satisfaction. The role involves communicating with customers through various channels, maintaining records, and coordinating with internal teams to deliver effective solutions.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Respond to customer inquiries promptly and professionally.
• Resolve customer complaints and ensure proper follow-up until closure.
• Maintain accurate records of customer interactions and transactions.
• Provide product/service information to customers.
• Coordinate with internal departments (sales, operations, technical support) to resolve customer issues.
• Escalate complex issues to senior staff when required.
• Ensure customer satisfaction and maintain service quality standards.
• Prepare daily/weekly reports related to customer interactions.
• Adhere to company policies and standard operating procedures (SOPs).

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good listening skills and customer-focused attitude.
• Ability to multitask and manage time effectively.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to stay calm and professional under pressure.

Qualifications

• Minimum: 12th pass or Graduate (depending on company requirements).
• Prior experience in customer service preferred but not mandatory.
• Knowledge of regional language(s) is an advantage.

Work Environment

• Office-based, hybrid, or remote (as per company policy).
• Rotational shifts may apply (depending on industry).

Salary Range

• Based on experience and company scale (typically entry-level to mid-level).

Job Type: Full-time

Pay: ₹17,000.00 - ₹33,978.78 per month

Work Location: In person