Chat Associate

Job Description

We are urgently looking for Customercare Representative for International Company. Location- Malad west Salary- 25k to 36k +incentives+OT HSC with 1year or Graduate fresher will do. *Key Responsibilities* 1. *Handling Customer Inquiries*: Respond to customer queries via phone, email, chat, or social media. 2. *Resolving Customer Complaints*: Address and resolve customer complaints in a timely and professional manner. 3. *Providing Product/Service Information*: Educate customers about products or services, including features, benefits, and pricing. 4. *Maintaining Customer Records*: Update customer information and interaction history in CRM systems. Skills and Qualifications *1. *Excellent Communication Skills*: Verbal and written communication skills to effectively interact with customers. 2. *Problem-Solving Skills*: Ability to resolve customer complaints and concerns. 3. *Product Knowledge*: Familiarity with products or services offered by the company. 4. *Time Management Skills*: Ability to manage multiple customer interactions simultaneously.5. *Adaptability*: Willingness to adapt to changing customer needs and priorities. Contact- HR Payal- 9137347692 Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹36,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Night shift Rotational shift UK shift US shift Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person Speak with the employer +91 9137347692