Customer service representative (Claims Analyst General Insurance)

You are a dedicated and detail-oriented Claims Executive responsible for managing and processing insurance claims for Australian clients at Laverne Fintech, the Indian arm of La Verne Capital Pty Ltd. Your role involves reviewing and processing insurance claims, analyzing policy terms, coordinating with insurance companies, and maintaining effective communication with clients and stakeholders. You will ensure proper documentation, identify potentially fraudulent claims, review settlement outcomes, and deliver outstanding customer service. Key Responsibilities: - Review and process insurance claims accurately and in a timely manner. - Collect necessary documentation from policyholders to support claim evaluation. - Interpret insurance policy terms to determine claim eligibility. - Coordinate with insurance companies to track claim status. - Communicate regularly with policyholders throughout the claim process. - Maintain systematic filing of claim records. - Identify and report potentially fraudulent claims. - Review settlement outcomes and communicate details to policyholders. - Provide exceptional customer service and build trust-based relationships with clients. - Encourage clients to share feedback on their claims experience for continuous improvement. What We Expect from You: - Strong verbal and written communication skills in English. - 2 to 3 years of experience in Claims, customer service, or related roles. - Excellent relationship management and interpersonal skills. - Proficiency in MS Office, especially Advanced Excel. - Ability to work independently and manage multiple claims simultaneously. - Willingness to be proactive, take ownership, and adapt to a dynamic work environment. Preferred Qualifications: - Bachelor's degree in any discipline, preferably in Insurance or Commerce. - Prior experience in claims processing or customer service, especially for foreign insurance firms. - Flexibility with working hours to align with Australian time zones. Job Timing: - Early morning shift from 5:00 AM to 2:00 PM IST to align with Australian business hours. Job Location: - Work From Office only in Vadodara, Gujarat. Compensation and Benefits: - Salary Range: 25000+ per month, based on experience. - Additional Benefits: Health Insurance, Provident Fund (PF), Punctuality Bonus, Petrol Allowance.,