Customer Service Representative

Company Description

CareerBloc specializes in bridging the gap between talent and opportunity while fueling business success with effective marketing solutions. The company provides recruitment services to connect the right candidates with the right organizations and offers strategic marketing services to enhance brand visibility, generate leads, and drive measurable growth. With a proven track record in delivering top talent and building strong brand presences, CareerBloc is a trusted partner for businesses aiming to scale. By combining expertise in both human resources and marketing, CareerBloc offers comprehensive, results-driven solutions that empower businesses to thrive.

Role Description

This is a full-time, on-site role for a Customer Service Representative, based in Mumbai. The Customer Service Representative will handle customer inquiries and concerns, provide exceptional support, ensure customer satisfaction, and deliver a positive customer experience. Responsibilities include effectively resolving customer issues, maintaining accurate records of customer interactions, and collaborating with internal teams to improve customer services.

Qualifications

• Proficiency in customer service principles, customer satisfaction, and providing positive customer experiences
• Experience in customer support and handling customer inquiries effectively
• Strong communication and problem-solving skills to address customer needs promptly
• Ability to maintain a professional and empathetic approach while managing customer interactions
• Familiarity with customer relationship management (CRM) tools is preferred
• Ability to work in a team-oriented, fast-paced environment and adapt to client-specific requirements
• High school diploma or equivalent; a bachelor's degree is a plus