Customer Service Representative (call)

Job Description: Customer Support Executive (Voice Process)
Location: Wilyer Private Limited, 3rd Floor, SCO 9-12, Old-Delhi Road, Sector 14, Gurugram, Haryana, IndiaEmployment Type: Full-TimeCompany: Wilyer Private Limited

Job Summary

We are hiring a Customer Support Executive (Call Support) who will handle inbound and outbound customer calls, resolve queries, provide product/service information, and ensure excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints within defined timelines.
• Maintain accurate call logs and update customer records.
• Provide information about products, services, and company policies.
• Escalate complex issues to higher support teams when required.
• Ensure customer satisfaction and meet support performance targets.

Required Qualifications

• Graduate/Undergraduate with 0–2 years of experience in customer support or call center (freshers with good communication skills may also apply).
• Excellent verbal communication skills in English & Hindi.
• Good listening skills, patience, and problem-solving ability.
• Basic computer knowledge (MS Office, CRM tools preferred).
• Ability to work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person