Customer Service Representative

Job Description

Job Title: Customer Support Executive Location: Motiaz Royal Business Park zirakpur Salary: ₹9,000 – ₹15,000 per month (based on experience and skills) Job Description: We are looking for a Customer Support Executive with strong communication skills and a customer-first mindset. In this role, you will be the first point of contact for our clients, resolving their queries and ensuring a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats in a professional manner Provide accurate information and support regarding products, services, or orders Resolve customer issues efficiently and escalate unresolved cases to the appropriate team Maintain records of customer interactions and update internal databases Ensure high levels of customer satisfaction and build sustainable relationships Meet performance metrics such as response time, resolution rate, and customer feedback Requirements: Minimum 12th pass or any graduate Good communication skills in English (spoken and written) Basic computer knowledge (MS Office, typing, etc.) Ability to handle pressure and resolve issues calmly and professionally Prior customer service experience is a plus, but freshers can also apply What We Offer: Salary: ₹9,000 – ₹15,000 per month Performance-based incentives Friendly work environment Growth and learning opportunities Job Type: Full-time Pay: ₹9,540.09 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Weekend availability Language: English (Preferred) Hindi (Preferred) Work Location: In person