Customer service Representative :-Architect designing and Medical online sales

Job description:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team . The ideal candidate will act as the first point of contact for our clients, ensuring seamless communication, addressing inquiries, and resolving issues effectively to enhance client satisfaction.

Location: Sakinaka, Andheri

Timing: Monday to Friday (10.00 am to 7.00 pm)

Saturday (10.00 am to 4.00 pm)

Key Responsibilities

• Client Interaction: Respond promptly to client inquiries via phone, email, ensuring a professional and positive experience.
• Issue Resolution: Identify and resolve client issues, coordinating with internal teams to ensure timely resolution.
• Follow-ups: Regularly follow up with clients to ensure satisfaction with services and gather feedback for improvement.
• Record Keeping: Maintain accurate records of client interactions and service requests using the company's CRM system.
• Knowledge Sharing: Stay updated with company offerings, policies, and procedures to provide accurate information to clients.
• Support Team: Collaborate with the sales and operations teams to enhance the overall customer experience.

Required Skills and Qualifications

• Education: Bachelor’s degree in any discipline.
• Experience: 3-5 years in a customer service role, preferably in healthcare or related industries.
• Communication Skills: Excellent verbal and written communication in English (additional regional languages are a plus).
• Problem-solving: Strong ability to manage and resolve conflicts effectively.
• Tech-Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Interpersonal Skills: Empathetic, patient, and capable of building lasting client relationships.

Job Types: Full-time, Part-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹25,000.00 - ₹35,000.00 per month

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person