Customer Service & Operations Unit Leader, VP

As a Customer Service & Operations Unit Leader in India, you will have the opportunity to advance your career and demonstrate your exceptional leadership capabilities. Your main responsibility will be to lead your team in delivering exceptional customer experiences and achieving successful business outcomes. You can look forward to working in a dynamic and fast-paced environment with significant stakeholder interaction. This role is at the vice president level. Your primary duties will include overseeing the efficient operation of your unit, establishing a culture of high performance in customer service, and handling complex sanctions cases while supporting the overall Financial Crime Services strategy. You will play a crucial role in translating strategic plans into achievable goals and priorities, driving the delivery of outstanding customer experiences, and enhancing service and sales figures through effective performance management. Additionally, you will serve as the escalation point for sanctions matters and collaborate closely with internal teams and functional stakeholders to manage risks and ensure compliance. To excel in this role, you should possess extensive leadership experience, a track record of delivering exceptional results through others, excellent communication and interpersonal skills, and a strong customer focus. You should also demonstrate proficiency in handling sanctions escalations, providing guidance on risk management, managing large operations teams, mentoring and training on sanctions regulations, collaborating effectively across various business functions, and developing compliance strategies. Overall, as a Customer Service & Operations Unit Leader, you will have the opportunity to lead a team in delivering exceptional customer experiences, driving business growth, and ensuring compliance with regulatory requirements.,