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NatWest Markets
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Customer Service & Operations Delivery Analyst , AVP

Customer Service & Operations Delivery Analyst , AVP

NatWest Markets

7 - 12 years

25 - 30 Lacs

Bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

Assurance Business analysis Project management Analytical data integrity Oracle Monitoring SQL Process management Prince2

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join us as a Customer Service & Operations Delivery Analyst

Take on a new role, where you ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation
We ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes affecting systems and processes
This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs
Were offering this role at associate vice president level

What youll do

As a Customer Service & Operations Delivery Analyst, you ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You ll provide recommendations and your expertise to a bank-wide stakeholder network, and you ll be acting as an internal consultant to enable and inform effective standards, processes and controls.

Day-to-day you ll be:

Providing an analysis of performance against targets, identifying where improvements can be made
Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
Understanding potential changes and translating these to business processes to establish the changes or improvements needed
Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

The skills youll need

We re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you ll be able to build robust working relationships with internal and external stakeholders.

You ll also have experience in using project management methodologies, such as Prince 2 and P3M.

In addition, you ll need:

Good knowledge of process management and products relating to the business area
An understanding of the customer product and service proposition
An awareness of technology governance
Experience in using business analysis tools and methodologies
Knowledge of developing business and technical architectures
Required experience of 7 year and above in banking domain and minimum of 1 or 2 years of experience in fin crime functions/area
Proficiency in SQL and having good knowledge of Python
Strong analytical and problem-solving skills
Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
Should have knowledge on finance crime transaction monitoring tool like Actimize SAM, Oracle Mantas etc
Excellent communication and presentation skills and attention to detail and a strong sense of data integrity

Hours

Job Posting Closing Date:

08/08/2025

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Customer Service & Operations Delivery Analyst , AVP