Customer Service & Operations Credit Analyst

NatWest Markets

0 - 4 years

4 - 5 Lacs

chennai bengaluru

Posted:3 days ago| Platform:

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Skills Required

credit analyst interpersonal skills excel process training senior analyst customer service operations investigation customer service slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Credit Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team

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