Customer Service Officer

Role & responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and effective solutions to customer complaints and concerns.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain a thorough understanding of our products and services.
• Identify and escalate trends or systemic issues impacting customer satisfaction.
• Consistently meet or exceed performance metrics and quality standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving and analytical skills.
• Adaptability to changing situations and priorities.
• Proficiency in using computer systems and software applications.
• Ability to learn and retain product knowledge and industry trends.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,376.40 - ₹32,719.15 per month

Work Location: In person