Customer Service Officer

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Location:

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About Us:

SANSKARA

We are a highly committed, professional organization driven by strong principles and ethical standards. Our focus is on delivering exceptional care to our patients and ensuring they receive the most appropriate treatment and management options available in the field of Audiology. We are dedicated to providing our patients with cutting-edge hearing devices that incorporate the latest technology, ensuring they never have to compromise on their quality of life.

With a perfect blend of state-of-the-art technology and unmatched pre- and post-sales services, we ensure that our patients hearing needs are in the best hands. As we continue to grow and uphold our promises to our valued patients, we are looking for talented, passionate individuals to join our team. If you share our commitment to making a difference in the lives of others, we'd love to have you on board!

Job Summary:

We are looking for a proactive and well-spoken Front Desk Executive to be the first point of contact for our patients. You will manage front desk operations, coordinate appointments, and ensure smooth communication with the Head Office.

Key Responsibilities:

• Manage front desk and patient walk-ins
• Schedule and follow up on patient appointments
• Track hearing aid product requests
• Coordinate with HO Operations Team for seamless service
• Maintain records and data using Excel and computer systems

Requirements:

• Basic to intermediate Excel and computer knowledge
• Good communication and interpersonal skills
• Prior experience in healthcare or front desk role preferred