Customer Service Manager (Team Leader Role)

Job Description

We are looking for a Customer Service Manager (Team Leader Role) to join our team. This position is ideal for someone from the service industry (BPO, hospitality, retail, airlines, call centers) who is passionate about leading teams, ensuring excellent customer experiences, and maintaining professional discipline at work.

Key Responsibilities

• Lead, mentor, and motivate a team of customer service executives.
• Ensure smooth daily operations and adherence to company work discipline policy.
• Monitor team performance through KPIs (attendance, punctuality, productivity, and quality of service).
• Handle escalated customer queries and provide timely resolutions.
• Conduct regular training, coaching, and feedback sessions for team members.
• Collaborate with HR and management on team performance, punctuality, and discipline measures.
• Drive a customer-first culture and ensure service excellence in all interactions.

Requirements

• Background in service industry (BPO, hospitality, airlines, retail, call center preferred).
• Minimum 2–4 years of experience in customer service, with at least 1 year in a supervisory/team leader role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage shift timings and ensure team discipline.
• Proficiency in MS Office and CRM tools will be an added advantage.

What We Offer

• Competitive salary and performance-based incentives.
• A professional, supportive, and growth-oriented work environment.
• Opportunity to work with a reputed company and grow into higher management roles.

“Together we succeed – Together we start on time.”

Job Type: Full-time

Pay: ₹17,949.13 - ₹39,043.86 per month

Work Location: In person