Customer Service Manager or Analyst

We are searching for a professional and courteous Customer Service Manager or Analyst with great people skills to help our business prioritize existing customers and bring new clients on board. The Customer Service Manager or Analyst will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement. To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The noteworthy client services manager should provide timely solutions to clients’ problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.

Responsibilities:

• Developing effective communication platforms for clients and staff.
• Inspiring repeat business from clients.
• Conducting customer service workshops and presentations.
• Monitoring and measuring client satisfaction.
• Liaising with different departments about client queries.
• Offering advice to clients on services and products.
• Developing surveys and capturing client information.
• Participating in marketing campaigns.
• Dealing with client requests and troubleshooting problems.

Requirements:

• Business degree or related qualification.
• Strong communication skills.
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behavior.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation.