Customer Service Job

Job Description

About the job: Job details: 1. Role: US-based voice customer service 2. Max age: 50 (currently working in international BPO) 3. Education: Minimum HSC 4. Experience: a. HSC/graduate fresher b. BPO experience candidate: minimum 6 months 5. Shift: a. 5 days working, 2 days off (rotational) b. US-based night rotational shift 6. Transport facility: a. Home pick up and drop facility for all shifts starting and closing between 8 PM to 6.30 AM b. Noodle pick up and drop off: Andheri East for the Western line and Vikhroli for Central/Harbor side 7. Transport boundary (office to): Mira Road, Churchgate, Dombivili, CST, Vashi. No candidate to be placed outside the boundary 8. Salary: a. Slab 1 (0 to 6 months): 28000/- gross (24920/- net take home) b. Slab 2 (6 to 12 months): 32750/- gross (29670/- net take home) c. Slab 3 (12 to 18 months): 35000/- gross (31920/- net take home) d. Slab 4 (18 to 30 months): 37500/- gross (34420/- net take home) e. Slab 5 (30 to 42 months): 40000/- gross (36920/- net take home) f. Slab 6 (42 months+): 45000/- gross (41920/- net take home) Key Responsibilities: 1. Responding to customer inquiries promptly and professionally to resolve issues, provide information, and ensure customer satisfaction. 2. Documenting customer interactions and feedback accurately to support continuous improvement and maintain service records. 3. Collaborating with internal teams to address complex problems and improve products or services based on customer input. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai, Vashi, Mira Bhayandar, Dombivili only Salary: ₹ 2,00,000 - 5,00,000 /year Experience: 1 year(s) Deadline: 2025-06-26 23:59:59 Other perks: 5 days a week, Cab/Transportation facility Skills required: Time Management, Problem Solving, English Proficiency (Spoken), Interpersonal skills, Effective Communication and Conflict Management Other Requirements: 1. Immediate joiners 2. Excellent communication skills 3. English fluency 4. Has to be okay with night and rotational shifts About Company: Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.