Customer Service-Female

Job Summary:

We are seeking a personable and professional female Customer Service Executive to manage client inquiries, resolve concerns, and deliver exceptional customer support. The ideal candidate will act as the first point of contact for customers, ensuring a positive experience that enhances client satisfaction and loyalty.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, or in-person in a polite and professional manner.
• Address customer complaints promptly and provide appropriate solutions.
• Follow up to ensure issues are resolved and customers are satisfied.
• Service Coordination:
• Coordinate with other departments to address customer concerns and deliver solutions.
• Maintain records of customer interactions, inquiries, and complaints in the CRM system.
• Process orders, refunds, or service requests accurately and efficiently.
• Product and Service Knowledge:
• Develop a thorough understanding of the company’s products or services to provide accurate information to customers.
• Update customers on new products, services, or promotions that may interest them.
• Customer Relationship Management:
• Build and maintain strong relationships with customers through excellent service.
• Handle VIP or priority customers with extra care to ensure their satisfaction.
• Collect customer feedback and relay insights to improve products and services.
• Reporting and Documentation:
• Prepare and submit regular reports on customer service activities and feedback.
• Ensure proper documentation of customer issues and resolutions for future reference.
• Quality Assurance:
• Monitor customer satisfaction metrics and strive for continuous improvement.
• Ensure compliance with company policies and standards during all customer interactions.

Requirements:

• Educational Qualifications:
• High school diploma or equivalent; a bachelor’s degree in any field is an advantage.
• Experience:
• 1-3 years of experience in customer service or a similar role is preferred.
• Freshers with excellent communication skills are also encouraged to apply.
• Skills:
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and CRM tools.
• Good organizational and time management skills.
• Ability to handle challenging situations with patience and professionalism.
• Personal Attributes:
• Pleasant personality and professional appearance.
• Empathetic, approachable, and customer-focused attitude.
• Quick learner and adaptable to new tools and processes.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person