Customer Service Executive

hr@datagainservices.com

1. Total Experience :
2. Current CTC :3. Expected CTC :4. Notice Period :

Company Name: Santosa Tech Private Limited which is associated with Datagain services.

Website: www.datagainservices.com

Job Title: Customer Service Executive

Location:

Department:

Work Schedule:

Job Summary:

Customer Service Executive

Key Responsibilities:

• Handle outbound calls and emails from international customers (USA, UK, Australia).
• Provide accurate information, guidance, and resolutions related to financial products and services.
• Identify and upsell relevant financial products while maintaining a professional and customer-centric approach.
• Conduct research using internal tools, systems, and online sources to resolve customer queries effectively.
• Maintain courteous, conversational, and clear communication during all customer interactions.
• Build rapport and trust through engaging and empathetic conversation.
• Manage multiple tasks efficiently including customer communication, email handling, and system updates.
• Record all customer interactions accurately in CRM and follow up as needed.
• Adhere to process guidelines, quality standards, and compliance requirements.

Requirements:

• Experience:

  Minimum 6 months of international calling experience (preferably with USA, UK, or Australian customers).

• Education:

  Graduate or equivalent qualification preferred.

• Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal, analytical, and problem-solving abilities.
• Conversational tone with the ability to build rapport and control calls politely.
• Capability to multitask between calls, emails, and research tasks.
• Proficiency in using CRM tools and web-based research platforms.

Preferred Attributes:

• Previous experience in customer service for financial or banking domains.
• Proven track record in achieving upselling or customer satisfaction goals.
• Positive attitude, patience, and adaptability in handling diverse customers.

Benefits:

• Hybrid Work Model

  offering flexibility between office and remote work.

• Fixed Night Shift

  09:30 PM to 06:30 AM IST (No rotational shifts).

• Weekends Off

  (Saturday & Sunday).