Customer Service Executive (Rotational Shift)

Customer Service Associate Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through phones.
• Acknowledging and resolving customer complaints.
• Knowing our properties and services we provide inside and out so that you can answer questions.
• Processing applications, and requests.
• Keeping records of customer interactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Provide accurate, valid, and complete information by using the right method.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• direct requests and unresolved issues to the designated resource
• communicate and coordinate with internal departments
• Follow communication procedures, guidelines, and policies
  

Customer Service Associate Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• knowledge of customer service principles and practice
  

• Personal skills listening skills
• communication skills- verbal and written
• problem analysis and problem-solving
• attention to detail and accuracy
• customer service orientation Role responsibilities
• Rotational Shifts with 2 Rotational Week off