Customer Service Executive

Rivona Naturals

0 years

0 Lacs

mumbai metropolitan region

Posted:2 months ago| Platform:

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Skills Required

service coordination communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

About Us:

We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.

Role Overview:

Customer Service Executive

Key Responsibilities:

Regularly check and respond to customer emails and messages.
Address queries promptly and coordinate with internal teams for resolution.
Call customers to confirm Cash-on-Delivery (COD) orders.
Reach out to customers for feedback and reviews post-purchase.
Maintain customer interaction records and share insights with the team.
Ensure a positive and professional customer experience at all times.

Skills & Qualifications:

Strong verbal and written communication skills.
Ability to converse clearly, politely, and professionally with customers.
Patience and calmness in handling customer concerns.
Good coordination and follow-up skills with internal teams.
Basic knowledge of MS Office / CRM tools is an advantage.
Prior experience in customer service is preferred but not mandatory.

Why Join Us:

Opportunity to be part of a growing, dynamic team.
Friendly and flexible work environment.
Scope for career growth and skill development.

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