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Tata Communications
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Customer Service Executive - Provisioning & Configuration

Customer Service Executive - Provisioning & Configuration

Tata Communications

3 - 7 years

1 - 5 Lacs

Chennai

Posted:6 hours ago| Platform:

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Skills Required

switching routing dwdm pdh sdh encapsulation asr legacy l3vpn customer service bgp static routing temip vlan ipv4 nms ciena carrier ethernet mpls alcatel lucent cisco ip management epm ip networking protocols juniper ospf ipv troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provisioning:

Provision and configure access networks manually and through automation tools.
Engage with relevant workgroups to ensure that Outages & Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms.
Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
Support field engineers remotely for commissioning new services.
Optimize provisioning processes for agile and timely delivery.
Manage escalations within the team and ensure clear communication with stakeholders.

Testing and Migration:

Perform throughput and performance testing
Conduct network validations and assist in migrations with minimal service interruptions.

Collaboration:

Engage with global customers, providing regular updates on provisioning and testing.
Work closely with cross-functional teams to deliver end-to-end enterprise network solutions.
Ensure compliance with workplace health and safety (WHS) policies.

Additional Requirements:

Work shift hours (Australian Business or Out of hours) as per business requirement 5 days from office.

Required Skills and Experience:

Strong expertise in Carrier Ethernet, IP management, routing, and switching, DWDM and legacy networks PDH, SDH.

Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as 5620SAM, Huawei U2000, Cisco EPM, Alcatel Lucent SDH RM, NFM-T, NMS, Ciena site manager and TeMIP.
Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
Excellent troubleshooting skills, with the ability to articulate issues clearly.

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