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Customer Service Executive

2 years

0 Lacs

Andheri, Mumbai, Maharashtra

Posted:1 day ago| Platform:

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Skills Required

Customer service English Finance In-person

Work Mode

On-site

Job Type

Full Time

Job Description

A. Job Summary: This role is important for making sure our customers are happy and for analysing customer feedback to help us improve. The ideal candidate should be inclined towards helpingcustomers, is good with details, and can analyse data well. He/she will also work withcustomers Quality Team, Customer Service Team, Courier companies etc based on theirsatisfaction ratings to solve any product, dispatch, or service issues. B. Key Responsibilities: 1. Customer Service Excellence:1.1. Provide accurate and complete information to customers using the right tools and methods1.2. Solve problems related to products, dispatch, and services by understandingcustomer complaints, finding the cause, explaining the best solution, and making sure the issue is resolved. 1.3. Work with internal teams to ensure customer orders and service requests are fulfilled correctly and on time.a. 2-3 years of experience in customer service, focusing on customer satisfaction analysis. Job Type: Full-time Pay: ₹10,575.18 - ₹20,523.45 per month Benefits: Health insurance Provident Fund Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8454980998

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